Privacy Policy
Your Data Rights and Our Commitments
Your Privacy Matters
At DeltaCrown, we are committed to protecting your personal information and maintaining transparency about how we collect, use, and safeguard your data. This Privacy Policy explains our practices and your rights under Bangladesh data protection laws and international standards.
By using DeltaCrown, you consent to the data practices described in this policy. Please read this policy carefully to understand how we handle your personal information.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Email address
- Username (display name)
- Date of birth
- Country/region
- Password (encrypted)
- Profile photo (optional)
1.2 Tournament and Gaming Data
During platform usage, we automatically collect:
- Tournament registrations and participation history
- Match results, scores, and performance statistics
- Team affiliations, roles, and roster changes
- Leaderboard rankings and rating calculations
- In-game identifiers (IGN, UID, player IDs)
- DeltaCoin balance, transactions, and earning history
- Achievement unlocks and milestone progress
1.3 Payment and Transaction Data
For tournament fees and prize distribution:
- bKash/Nagad/Rocket account numbers
- Bank account details (for prize claims)
- Transaction IDs and payment receipts
- Payment history and billing records
- Identity verification documents (NID, passport for prize claims)
Note: We do not store complete credit card numbers or CVV codes. Payment processing is handled by secure third-party providers (bKash, Nagad, Rocket).
1.4 Device and Usage Data
We automatically collect technical information:
Device Information
- IP address
- Browser type and version
- Operating system
- Device type (mobile/desktop)
- Screen resolution
Usage Analytics
- Pages visited and time spent
- Click patterns and navigation paths
- Referral sources
- Session duration and frequency
- Error logs and crash reports
1.5 Communications and User Content
Content you share on the platform:
- Support ticket messages and inquiries
- Team chat messages and communications
- Dispute reports and moderation submissions
- Forum posts and community interactions
- Uploaded media (team logos, certificates, payment proofs)
2. How We Use Your Information
We use collected information for the following legitimate purposes:
Service Delivery
- • Account creation and authentication
- • Tournament registration and bracket management
- • Match scheduling and notifications
- • Leaderboard ranking calculations
- • Prize distribution processing
Communications
- • Tournament updates and reminders
- • Account security alerts
- • Prize claim notifications
- • Customer support responses
- • Platform announcements (optional)
Security & Integrity
- • Fraud detection and prevention
- • Anti-cheat enforcement
- • Account security monitoring
- • Platform abuse prevention
- • Compliance with legal obligations
Analytics & Improvement
- • Platform performance optimization
- • User experience enhancement
- • Feature usage analysis
- • Bug identification and fixing
- • Trend analysis and reporting
3. Information Sharing and Disclosure
We may share your information with third parties in the following circumstances:
3.1 Service Providers
Trusted third parties who assist in platform operations:
- Payment Processors: bKash, Nagad, Rocket for transaction processing
- Cloud Hosting: Server infrastructure and data storage providers
- Email Services: Transactional email delivery systems
- Analytics Tools: Google Analytics for usage statistics (anonymized)
- Security Services: DDoS protection and anti-fraud systems
3.2 Tournament Organizers and Partners
When you participate in tournaments, we may share your username, in-game ID, team affiliation, and match statistics with tournament organizers, sponsors, and broadcasting partners for event management and promotional purposes.
3.3 Legal Requirements
We may disclose your information to comply with:
- Legal obligations under Bangladesh law (Digital Security Act 2018)
- Court orders, subpoenas, or legal process
- Law enforcement requests and investigations
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
Public Information
Your username, profile photo, team affiliations, tournament history, and leaderboard rankings are publicly visible on the platform. In-game statistics and match results may be displayed publicly for competitive integrity and transparency.
4. Your Privacy Rights
Under Bangladesh data protection laws and international standards, you have the following rights:
Right to Access
Request a copy of all personal data we hold about you, including account details, transaction history, and activity logs.
Right to Rectification
Correct inaccurate or outdated personal information in your account settings or by contacting support.
Right to Deletion
Request permanent deletion of your account and associated personal data, subject to legal retention requirements.
Right to Data Portability
Receive your personal data in a structured, machine-readable format (JSON/CSV) for transfer to another service.
Right to Object
Opt out of marketing communications, analytics tracking, or other non-essential data processing activities.
Right to Restrict Processing
Temporarily suspend processing of your data while disputing accuracy or contesting our legal basis for processing.
Exercising Your Rights
To exercise any of these rights, contact us at deltacrownhq@gmail.com with the subject line "Privacy Rights Request". We will respond within 30 days and may request identity verification for security purposes.
Note: Some data may be retained for legal compliance (tax records, fraud prevention) even after account deletion.
5. Data Security Measures
We implement industry-standard security measures to protect your personal information:
Encryption
SSL/TLS encryption for all data transmission. Passwords hashed using bcrypt.
Access Controls
Role-based permissions. Two-factor authentication available for accounts.
Monitoring
24/7 security monitoring. Regular security audits and penetration testing.
Data Breach Protocol
In the event of a data breach affecting your personal information, we will notify affected users within 72 hours via email and platform notifications, as required by Bangladesh Digital Security Act 2018. We will provide details about the breach, affected data, and remediation steps.
6. Data Retention and Deletion
We retain your personal information for as long as necessary to provide services and comply with legal obligations:
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion + 30 days |
| Tournament/match data | 3 years for integrity records |
| Payment/tax records | 7 years (legal requirement) |
| Cheat/ban records | Permanent (platform integrity) |
| Analytics data | Anonymized after 18 months |
7. International Data Transfers
DeltaCrown is based in Bangladesh, but our services utilize international infrastructure. Your data may be transferred to and processed in countries outside Bangladesh, including:
- • Cloud hosting providers in USA, Singapore, Europe
- • CDN services for global content delivery
- • Analytics platforms for usage monitoring
We ensure adequate safeguards through standard contractual clauses, data processing agreements, and selecting providers with robust security certifications (ISO 27001, SOC 2).
8. Children's Privacy
Users must be at least 13 years old to create an account. For users aged 13-17, we require parental or guardian consent. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
If we discover that we have collected personal information from a child under 13 without proper consent, we will delete that information immediately. Parents or guardians can contact us at deltacrownhq@gmail.com to review, modify, or delete their child's information.
9. Cookies and Tracking Technologies
DeltaCrown uses cookies and similar technologies to enhance user experience, analyze platform usage, and maintain security. For detailed information about our cookie practices, please see our Cookie Policy.
Cookie Categories
- Essential: Authentication, session management (required)
- Functional: Preferences, language settings (optional)
- Analytics: Usage statistics, performance monitoring (optional)
- Advertising: Currently not used on DeltaCrown
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. Material changes will be communicated through:
- • Email notification to registered users
- • Prominent banner on the platform
- • Updated "Last Modified" date at the top of this page
Continued use of DeltaCrown after changes take effect constitutes acceptance of the updated privacy policy.
Privacy Questions or Concerns?
If you have questions about this Privacy Policy or how we handle your personal information, please contact our privacy team:
Regulatory Compliance
DeltaCrown complies with Bangladesh Digital Security Act 2018 and follows international best practices for data protection including GDPR principles and ISO 27001 standards.
DeltaCrown Platform
Founded 2025 by Redwanul Rashik
Bangladesh Esports Tournament Platform